Asset Area 4 – Hospitality District, Delhi Aerocity, New Delhi, Delhi 110037, India
After a grueling full day of driving from Jaipur and sightseeing in Agra, we arrived at the brand new JW Marriott in New Delhi. Delhi was the last city on our 4 week tour of India. Unfortunately, we had to say goodbye to our driver, and new friend, Mr. Singh. He was our driver and local expert for over 8 days, and our Rajasthani experience wouldn’t have been as good without him. Please write me and I’ll happily send you his contact information.
Once we made it through hotel security, we were escorted upstairs to the executive lounge for check-in. Unfortunately, we arrived about 5 minutes after the food service in the lounge ended. We asked for a bite of the food they were putting away, but they wouldn’t bend the rules for us. We were hungry travelers so we opted for the hotel’s highly recommended, 5-star buffet restaurant, which was on par with the Ritz Carlton Bangalore restaurant. Yes! Food heaven!
The executive lounge staff brought us to our room and explained all the amenities of the property. No suite upgrade, but we had a spacious, modern, comfortable room. Our room was very relaxing and great way to end the trip. We decided to enjoy the last few days of the trip by sleeping in and not being on such a tight schedule.
Spa: On our last day in India, in preparation for our 15-hour flight, we treated ourselves to 90 minute massages at the spa. Daniel called to make our appointments early in the morning. The hotel didn’t seem busy that day, so we were surprised when the spa receptionist told him there were no appointments available all day. Daniel went to the spa and did some investigating. He discovered that they had not called in the massage therapists that day because they were predicting a slow day. Next stop–the executive lounge manager. Daniel told him the story, he made a few calls, and Voilà! We had a couple’s massage appointment at the time we requested, plus a discount for our trouble! Great executive lounge service! Both of us thoroughly enjoyed our massages.
Due to cool and foggy weather during our relaxation time, we were unable to take advantage of the pool. However, we really liked the look of the pool area– especially the fire accents.
The executive lounge was very good! The food and drink they served were amazing. They had plenty to eat for breakfast and dinner. We opted for breakfast in the downstairs restaurant because of the enormous gourmet buffet (and because it was included in our room rate). The lounge was a nice, comfortable, clean space that met expectations for a foreign JW Marriott lounge. After we checked out of our room, we waited in the lounge for a few hours before we had to leave for the airport. It was much, much nicer than the airport lounge, so we were happy with that choice.
The cleanliness throughout the hotel was unreal. Everywhere we went, we saw staff cleaning… In the hallway, in the elevator, on the stairs, in the lounge…dusting, polishing, vacuuming… This place was clean! It was raining and we still saw hotel staff outside cleaning the pool. Undoubtedly, JW Marriott New Delhi would have passed the white glove test.
There were collector artifact swords displayed in the elevators. In case of elevator malfunction, break glass and fight to the death!
- The location was good for business travelers who want to be close to the airport
- The level of service was over-the-top, above-and-beyond, as one would expect from a 5-star hotel in India’s capital city.
- The lounge offered a full selection of food, drink, and snacks. It was more than enough food for a full proper dinner.
- The hotel restaurant was outstanding. The restaurant manager and executive chef went out of their way to leave a positive lasting impression
- Lounge customer service was excellent.
- While it was ideal for its proximity to the airport, the location was undesirable for getting downtown for tourist sightseeing or meeting up with local friends.
- For India, the hotel was on the expensive side, but that is common for hotels that cater to a business clientele.
Five Stars: Wish I Could Live Here